Privacy Policy – WHERE’S MASCOT!?

Effective Date: [September 30, 2026]
Last Updated: [September 30, 2026]

WHERE’S MASCOT!? (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, create an account, purchase a ticket/subscription, participate in a scavenger hunt, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

• Name, email address, phone number, and account credentials when you create an account or purchase a ticket

• Payment information (processed securely by Stripe; we do not store full credit card numbers)

• Photos you submit to verify finding the mascot (including any LCD code visible in the photo)

• Any other information you voluntarily provide (e.g., messages to support, group ticket details)

Information collected automatically

• Device information, IP address, browser type, and usage data when you visit our website

• Cookies and similar tracking technologies (see Section 6)

Information from third parties

• Payment confirmation and subscription status from Stripe

• Account and membership status from Supabase

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account

• Process ticket and subscription purchases

• Operate the scavenger hunts and verify winning submissions

• Contact winners regarding prizes

• Send important service-related communications (e.g., account notices, hunt updates)

• Improve our website and services

• Comply with legal obligations

• Prevent fraud, cheating, or abuse of the hunts

• With your consent, send promotional communications (you can opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: Stripe (payments), Supabase (account management), and other vendors who help us operate the website and hunts (under strict confidentiality obligations)

• Legal requirements: When required by law, court order, or to protect our rights, safety, or property

• Business transfers: In connection with a merger, sale, or transfer of assets

• With your consent: When you explicitly agree to sharing (for example, using your photo in our Hall of Fame or Instagram)

Winning photos and related information may be used for promotional purposes as described in our Terms and Conditions.

4. Data Retention

We keep your information only as long as necessary for the purposes described in this policy, including:

• Account and subscription records while your account is active and for a reasonable period afterward

• Winning submission photos and related records as needed for verification, prize fulfillment, and legal compliance

• Financial records as required by tax and accounting laws

You may request deletion of your account and personal data (subject to legal retention requirements).

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Opt out of marketing communications

• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@wheresmascot.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in

• Remember preferences

• Analyze website traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

7. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., Stripe checkout). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@wheresmascot.com
Business Name: WHERE’S MASCOT!?